Return item(s)

• When you want to return or replace any item(s) you need to return it within 7 days from the date of delivery. After 7 days the return option will not be visible.
• You can return your order to any of our shops with valid receipt dated not more than 10 days.
• Item(s) should be returned new, unused, with tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
• All Item/s must be tried on a carpeted surface until you are certain you are keeping them. shoes should be returned unmarked and it must be in the original packing, Item/s must be unused and returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
• If you purchase items included on the offer for (Buy 1 + get 1 free) and you need to change the items for any reason (Color / Size or other reasons) there are 3 cases as below:
  1. If the item that you need to change is the free item you must return also the paid item.
  2. If the item that you need to change is the paid item you must return the free item.
  3. If your order included 3 items from the offer and you need to return the free item you need to return any one of the paid products.
• If you need to change/return the full order after received for any reason (Color / Size or other reasons) and those items included in the offer (Buy 1 + get 1 free) you must return all items to our end, and if we received short items there's no refund until we receive all items included the free items, Also, the company not responsible for the shipping charge if there are missing items and you have to pay for the shipping company

Note

• Refund will take up to 7 business days for the money to appear in your account. 
• If your order value goes below 200 SAR after your return (Order value – Return value), shipping charges 30 SAR will be deducted and balance amount will be refunded to you.
• Shipping costs and COD fee will not be refundable.
• If the item/s are used or damaged, your return will be canceled and no money will be refunded.
• The quality check is processed on the reason of return communicated to our customer service team. If for any reason you wish to examine a different part/function of the returned item other than what was communicated during your interaction with the Customer Service team; the return cycle time will be renewed. (6-8 business days)
• Our policy for all orders with COD payment ( CASH ON DELIVERY ) Refund will be credited to your bank account.
• Our policy for all orders with Visa/MasterCard/Tabby payment, Refund will be made in the same mode where the payment is done.
• In case the returned product does not match the conditions above, it will be rejected and will be shipped back to you. If delivery (back to you) fails due to unavailability or was rejected by you, it will be stored at our facility for 3 months, after which you can no longer claim it.
• Click on 'PRODUCT RETURNS' and enter your address, and the reason for return/notice be sure about the items once you make a return request it will not valid to make another one
• Please notice: All return orders paid through Visa, MasterCard American Express and Tabby allowed to return only online not at shops.
• Your satisfaction is our goal. Should you have any issues with the above, please contact us at contact@shoeareana.sa